About us

Our client services

At Paul Bram, we offer a wide range of client services to help make the important investment in diamonds the pleasurable experience it should be.

  1. Custom design service
  2. Lay-by up to three months
  3. GST & VAT free for overseas travelers
  4. Expert aftercare advice
  5. Complimentary shipping & insurance
  6. Lifetime complimentary ultrasonic-cleaning & checking service
  7. International identification & grading certificates
The perfect packaging

Each Paul Bram diamond engagement ring comes in its own stunning box that protects and showcases the handcrafted diamond ring inside.

All of our jewellery is expertly gift-wrapped and comes in individual boxes making a Paul Bram gift a joy to unwrap.

Our packaging is of the highest quality and reflects the care and attention we give to each diamond selected for our jewellery or rings.

Looking after your purchase

Finding and buying the perfect diamond jewellery is an involved and personal process. But what happens to this very important purchase after you leave our showroom?

Not only will our consultants always be on hand to look after you but we also have expert tips we recommend you read offering advice to help keep your Paul Bram jewellery in excellent condition and looking its absolute best.

Guarantee of quality

Your Paul Bram Jewellery is guaranteed against any manufacturing defect.

In the unlikely event that our experts find the item to have a manufacturing fault, it shall be rectified free of charge if the item has not been damaged due to:

  1. Mishandling or inappropriate use (Knocks, dents, crushing. etc.)
  2. Alteration, manipulation or repair by anyone other than Paul Bram. Proof of purchase must be provided.

Examples of common issues that do not qualify as manufacturing defects include:

  • Stone loss or damage caused by chipping or breaking due to regular wear or other damage arising from neglecting necessary services and repairs to uphold the product’s integrity are not covered.

To ensure the sparkle of your beautiful diamond jewellery continues for its lifetime, please bring it back to our showroom for regular cleaning and checking services.

Remodelling your jewellery

During the life of your diamond jewellery you may find the fashion in jewellery design changes.

At Paul Bram we offer an expert design and remodelling service to update the style of your jewellery to reflect the latest trends.

Caring for your jewellery

As the hardest natural substance known to man, diamonds can be passed down from one generation to the next. To safeguard your precious jewellery and ensure it is always looking its most brilliant, we recommend the following:

If you notice any loose stones bring in your piece to Paul Bram immediately.

Have your piece checked and professionally cleaned by our diamond experts every year.

Wipe your Paul Bram diamond jewellery with a soft cloth daily to remove surface finger marks and grease.

Clean your piece weekly with a toothbrush, warm water, and detergent to remove soap or dirt behind the setting. Rinse in cold clear water afterwards.

Store your precious Paul Bram pieces safely in individual pouches or soft lined compartment boxes.

Paul Bram

PREFER TO SHOP IN STORE?

Meet with a designer at our showroom

The talented design team at Paul Bram are here to help you select from the world\’s finest diamonds and attentively handcrafted gold and platinum bands.

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★ ★ ★ ★ ★

“HAVE THOROUGHLY ENJOYED THE EXPERIENCE OF SHOPPING A WEDDING RING FOR MY PARTNER. SAM WAS EXCEPTIONAL WITH HIS CUSTOMER SERVICE SKILLS AND MADE THE PROCESS OF BUYING A RING EXTREMELY SWIFT AND ENJOYABLE. HE WAS VERY DETAILED WITH HIS EXPLANATIONS AND ANSWERED ANY QUESTIONS WE HAD.”

— Sagar Goswami

@heartsandarrow

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Get Free Professional Consultation

  • Noe Valley Bakery 24th Street, San Francisco, CA, USA
  • (406) 555-0120
  • Mon – Fri:9:00 am – 22:00 pm
    Sat – Sun:9:00 am – 20:00 pm
  • example@email.com
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